LIVE BETTER Adult Hoodie

We do not offer cash refunds at this time. However, if an item does not work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned.

Our policy lasts 7days. Returned items must be postmarked within 7 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.

We currently use the United States Postal Service (USPS). All of your shipments are tracked and you can expect to receive tracking information via email within 1-2 business days of shipment. Please note, shipping election (first class, priority, etc.) does not start until after our processing time

Once your order has been dispatched, Beacon Threads accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Beacon Threads is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Typically, orders will ship out within 5-7 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Beacon Threads cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.